# GifGun 2 — Help & FAQ

> Installation guide, troubleshooting, and answers to common questions about GifGun 2.

Product page: https://gifgun.io
Purchase: https://aescripts.com/gifgun/
Support tickets: https://aescripts.com/contact/?direct=1&product_id=2189

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## Support for Intel Macs

The latest version of GifGun to support Intel Macs is 2.0.20.Here's a link to download version 2.0.20.Please use the Aescripts ZXP Installer to install the file.


## How to fix errors on macOS 14 and below?

GifGun 2 is shipped with a custom ffmpeg build for macOS 14+. If you have an older version of macOS, you can replace the ffmpeg file as follows:Download ffmpeg binary following this link.Unzip the file, right click on the ffmpeg file, select 'Open' and allow the file to runOpen Finder, click on 'Go -> Go to Folder' and paste this address /Library/Application Support/Adobe/CEP/extensions/com.aescripts.gifgun2/.binReplace ffmpeg file with the one downloaded from the ffmpeg websiteRestart After Effects


## How to install GifGun 2?

That's super simple! Just use the aescripts + aeplugins manager app.


## How to render with the alpha channel?

We removed the "Keep Alpha" option, so just select any preset that contains Alpha. The built-in "High Quality with Alpha" preset works great for both GIF and WEBM. Remember that MP4 has no alpha channel options.


## How do I upgrade from GifGun 1?

If you purchased GifGun 1 after March 1, 2023, you can upgrade for $10 which is the price difference as GifGun 2 is $10 more expensive than GifGun 1. If you purchased GifGun 1 before March 1, 2023 you can upgrade for $20. (Floating licenses additional). Simply login to the same account and the upgrade pricing will be automatically displayed on the product page. If you need any assistance please open a support ticket.


## How do I share the log files?

Click on the burger menu (on the right of the GifGun 2 panel name)Click on the "System Panel", so it becomes "Enabled"A green "bug" icon will appear in the lower right corner of the GifGun menuClick on the icon, then click on "Stream Logs" so it is "Enabled"Click on "Copy" and then paste the ID of your logs in a support ticket or DMTry to render with GifGun again so that we will get new logs


## What should my IT department do for GifGun to work?

There are two things you need to have allowed in your local policies for GifGun 2 to work properly on a company-owned machine.1. Access to the User Library folder to keep the local files.Windows:C:&#92;Users&#92;USERNAME&#92;AppData&#92;Roaming&#92;GifGun2macOS:/Users/USERNAME/Library/Application Support/GifGun22. You also need to allow your machine to run the GifGun 2 binary files located at:Windows:C:&#92;Program Files (x86)&#92;Common Files&#92;Adobe&#92;CEP&#92;extensions&#92;GifGun 2&#92;.binmacOS:/Library/Application Support/Adobe/CEP/extensions/GifGun 2/.bin


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## How to install GifGun 2?

That's super simple! Just use the aescripts + aeplugins manager app.


## How to render with the alpha channel?

We removed the "Keep Alpha" option, so just select any preset that contains Alpha. The built-in "High Quality with Alpha" preset works great for both WEBP/WEBM and GIF. Remember that MP4 has no alpha channel options.


## What are the Target Size feature limitations?

The feature is still experimental. It works cool for MP4 and WEBP/WEBM. For GIFs it creates 5 versions of the gif that aim to hit the target size. Remember that GIF is not great for compression anyway.


## What's up with the Standalone tool?

GifGun2 is now also available as a browser app!. You can use it with your existing GifGun 2 license code. The app is completely offline, works in your browser, does no send any user data to a cloud and great when working with NDAs. It's still in beta, so please report any issues.


## How do I upgrade from GifGun 1?

If you purchased GifGun 1 after March 1, 2023, you can upgrade for $10 which is the price difference as GifGun 2 is $10 more expensive than GifGun 1. If you purchased GifGun 1 before March 1, 2023 you can upgrade for $20. (Floating licenses additional). Simply login to the same account and the upgrade pricing will be automatically displayed on the product page. If you need any assistance please open a support ticket.


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*GifGun 2 by Extrabite · https://gifgun.io · https://aescripts.com/gifgun/*
*See all pages: https://gifgun.io/llms.txt*
